Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Remac Technologies Inc., a Delaware corporation (“Remac,” “we,” “us,” or “our”).

“Services” means the Remac website, accounts, APIs, MCP service, SDK access, documentation, source connections, context retrieval and storage, embeddings, Pipelines, destination deliveries, support, and beta features that refer to these Terms. A separate order form, service agreement, beta addendum, or online checkout accepted by both parties is an “Order.”

You accept these Terms when you create an account, select a control that records acceptance, sign an Order that incorporates them, or use a Service that requires acceptance. Visiting public marketing pages or joining the waitlist does not by itself create a customer service agreement.

If an Order conflicts with these Terms, the Order controls for that conflict. A data processing agreement controls for its treatment of personal data.

You must be legally able to enter a binding agreement. If you use the Services for a company or another organization, you represent that you have authority to bind that organization. In that case, “you” and “Customer” refer to the organization.

The Services are intended for business use. They are not directed to children under 13.

Remac reads or receives data from configured sources, prepares that data for the selected use, returns or stores context, and sends prepared data to configured destinations. The available behavior depends on the source, operation, schedule, destination, and limits selected by Customer.

Beta, preview, evaluation, and early-access features can be incomplete, change without notice, have reduced support, or stop operating. Do not use a beta feature where delay, loss, or an incorrect result could create material harm unless an Order expressly permits that use.

Remac can add, remove, or change a feature. If a change materially reduces a paid Service during a current Order term, the applicable Order controls the available remedy.

You must provide accurate account information and keep it current. You are responsible for activity under your account, sessions, API keys, and other credentials, except to the extent caused by Remac's breach of these Terms.

• Keep passwords and API keys confidential.
• Give each credential only the access its use requires.
• Do not share an individual account between people.
• Revoke credentials and tell Remac promptly if access may have been compromised.
• Keep contact information current so Remac can send security and service notices.

Remac can require verification, credential rotation, or stronger authentication when reasonably needed to protect the Services.

“Customer Data” means data that Customer submits, sends, stores, retrieves, or directs Remac to process through the Services. Customer owns Customer Data as between the parties.

Customer gives Remac and its service providers a limited right to host, copy, transmit, transform, create embeddings from, deliver, and otherwise process Customer Data only to provide, secure, support, and maintain the Services; comply with Customer's instructions; and meet legal obligations.

Customer represents and warrants that:

• it has the rights, permissions, notices, and lawful basis needed for Customer Data and Remac's processing of it;
• its instructions do not violate law, contract, or another person's rights;
• Customer Data and source access comply with the terms that apply to each connected system; and
• it will not direct Remac to process data prohibited by Section 8 without written approval.

Customer controls which sources Remac can access, which operations Remac can run, what data is selected, whether context is stored, and which destinations receive prepared data. Customer must use credentials with only the permissions needed for the configured work.

Customer is responsible for source and destination availability, schema and permission changes, data quality, external-system charges, and the consequences of its configuration. Remac does not control a customer-selected source or destination.

A source can return incomplete, delayed, or incorrect data. A destination can reject, delay, duplicate, or fail to confirm a delivery. Customer must review execution and delivery results and resolve failures that require customer action.

You must not use the Services to:

• violate law or another person's rights;
• access, collect, process, or disclose data without authorization;
• send malware, malicious code, or content intended to damage or disrupt a system;
• probe, scan, test, or bypass security controls without written authorization;
• defeat rate, size, usage, authentication, or access controls;
• interfere with the Services or impose an unreasonable load;
• misrepresent identity, affiliation, or authority;
• use the Services for fraud or other malicious activity; or
• help another person perform an activity prohibited by these Terms.

Remac can investigate suspected misuse and preserve relevant records. Customer will reasonably cooperate with an investigation involving its account or configuration.

Unless an Order expressly permits it, do not submit payment card data, protected health information, biometric identifiers, government identification numbers, private encryption keys, or data subject to a legal requirement that the Services are not configured to meet.

Remac supplies data and context. Customer's models, agents, applications, personnel, and policies decide how to use it. Customer is responsible for review, safeguards, and legal compliance when an output can affect a person's rights, safety, employment, housing, credit, insurance, healthcare, education, or access to an essential service.

Our Privacy Policy explains how Remac handles personal information as a controller. When Remac processes personal data in Customer Data on Customer's behalf, Customer is the controller or business and Remac is the processor or service provider, unless an applicable agreement states otherwise.

Each party will comply with the data-protection obligations that apply to it. If law requires a data processing agreement, the parties must complete one before Customer submits covered data.

Remac uses safeguards designed to protect the Services, but no system is completely secure. Customer remains responsible for its own systems, credentials, endpoint security, backups, and response to notices affecting its configuration.

The Services can use or connect to third-party services, including authentication, payment, email, embedding, hosting, source, and destination providers. Their terms and privacy policies govern their services.

Remac is not responsible for a third-party service, its data, or its availability, except to the extent applicable law does not allow that responsibility to be excluded. A change by a third party can affect a Remac connection or workflow.

If Customer buys a paid Service, the Order or checkout identifies the fees, billing interval, trial terms, renewal terms, and included limits. Customer authorizes Remac and its payment provider to charge the selected payment method according to those terms.

Customer must pay applicable taxes except taxes based on Remac's net income. Customer must keep billing information current. Cancellation, plan changes, credits, and refunds are governed by the Order, checkout terms, and applicable law.

Remac can change future pricing by giving notice required by an Order or applicable law. A pricing change does not alter fees already due for a current committed term.

Remac and its licensors own the Services, software, documentation, interfaces, designs, trademarks, and related technology. Except for Customer Data and third-party material, these Terms transfer no ownership to Customer.

Subject to these Terms and any Order, Remac grants Customer a limited, non-exclusive, non-transferable right to access and use the Services during the applicable term for Customer's internal business purposes. Customer must not copy, modify, distribute, sell, sublicense, reverse engineer, or create derivative works from the Services except where law does not allow that restriction or an applicable license permits it.

Open-source software included with the Services remains governed by its license. If an open-source license conflicts with these Terms for that software, the open-source license controls.

If you voluntarily provide feedback or suggestions, you grant Remac a perpetual, worldwide, royalty-free right to use and incorporate them without restriction or payment. You are not required to provide feedback. This section does not transfer ownership of Customer Data.

Nonpublic information disclosed by one party that a reasonable person would understand to be confidential is Confidential Information. The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to people who need it and are bound to protect it.

Confidential Information does not include information that the receiving party can show was already lawfully known, becomes public without breach, is received lawfully without a duty of confidentiality, or is independently developed without use of the other party's information.

A receiving party can disclose information when law requires it. Where legally permitted, it will give prior notice and reasonable help to seek protection. Customer Data is Customer's Confidential Information.

Customer can stop using a free Service at any time. An Order governs cancellation of a paid Service. Remac can suspend or limit access when reasonably necessary to address a security risk, unlawful use, material breach, unpaid fees, harm to another user, or a threat to the Services.

When practical, Remac will give notice and an opportunity to cure before suspension. Immediate action can be required for security, legal, or operational risk.

When access ends, Customer's right to use the Services ends. Customer should export data through available features before termination. Remac handles retained information under the Privacy Policy, any data processing agreement, and applicable law.

Remac returns and delivers data based on Customer's sources, operations, filters, mappings, schedules, and destination settings. Remac does not independently verify that source data is accurate, complete, lawful, or fit for Customer's purpose.

Customer is responsible for its questions, runtime inputs, agent behavior, application logic, human review, and actions taken using Remac output. Remac generates request-time answers from selected Customer Data but does not guarantee that an answer is accurate or fit for Customer's purpose. Remac does not control a separate external model's response or a destination's use of delivered data.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Remac disclaims express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Remac does not warrant uninterrupted or error-free operation, preservation of every record, compatibility with every third-party system, or that any context, embedding, delivery, or external result will meet Customer's requirements. An Order can state specific commitments that replace this section for the covered Service.

To the maximum extent permitted by law, Remac and its officers, employees, contractors, licensors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, use, or data, arising from the Services or these Terms.

Remac's total aggregate liability arising from the Services or these Terms will not exceed US $100. This limit does not apply to liability that applicable law does not allow Remac to limit. An Order can state a different liability limit for the Service it covers.

To the extent permitted by law, Customer will defend and indemnify Remac and its affiliates, officers, employees, and contractors against a third-party claim arising from Customer Data, Customer's connected systems, Customer's unlawful use of the Services, or Customer's material breach of Sections 5, 7, or 8.

Remac will give prompt notice, allow Customer to control the defense and settlement, and provide reasonable assistance at Customer's expense. Customer cannot settle a claim in a way that admits fault by Remac or imposes a non-monetary obligation on Remac without written consent.

Delaware law governs these Terms without regard to conflict-of-law rules. Before filing a claim, a party will give the other party written notice and allow 30 days for informal resolution.

The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to that jurisdiction. Either party can seek injunctive relief to protect intellectual property, Confidential Information, or security without waiting 30 days.

You must comply with applicable export-control and sanctions laws. You represent that you are not prohibited from using the Services and will not allow access from a prohibited location or for a prohibited end use.

We can update these Terms. If a change materially affects rights or obligations, we will give reasonable notice before it takes effect where required. We can require new acceptance for a material change. The effective date above identifies the current version.

These Terms and any documents they expressly incorporate are the complete agreement about their subject. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue.

A waiver must be in writing. Customer cannot assign these Terms without Remac's written consent. Remac can assign them in connection with a merger, reorganization, asset transfer, or transfer to an affiliate. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.

Headings are for convenience. “Including” means “including without limitation.” Electronic records and notices satisfy written-form requirements where law permits. Sections that by their nature should continue after termination will continue.

Send questions and legal notices to Remac Technologies Inc. at hi@remac.io.